Have any queries?

Feel free to peruse our FAQs

where you’ll find answers to various inquiries about our products

Do your fixtures come with a warranty?

Yes, our lights come with a five-year warranty.

How long does shipping take?

Shipping time depends on your location and the shipping option you choose. Typically, domestic shipping takes 1-3 business days. You can find details on our Shipping Policy page.

How do I clean and maintain Epazo Toi fixtures?

Make sure the power is turned off before starting cleaning.

To clean metal parts, use a soft cloth moistened with a mild liquid soap solution. After cleaning, dry and polish with a very soft, dry cloth. Under no circumstances should any metal polish be used as its abrasive properties may damage the protective coating of the metal parts.

For wooden parts, you can use a high-quality furniture polish. Be careful not to let the polish come into contact with the metal surface.

Never use a dishwasher to clean glass or crystal lamp shades. Instead, line the sink with a towel and add warm water and mild liquid soap. Gently clean the glass or crystal with a soft cloth, rinse, and then dry with a clean cloth.

Do your fixtures include light bulbs?

No, they don't. You need to purchase bulbs that are compatible with the fixture.

How do I install Epazo Toi fixtures?

Each fixture comes with detailed installation instructions. If you need further assistance, please feel free to contact our customer support team.

Do you accept returns?

Yes, we accept returns if you are not satisfied with our product. Please review our Returns Policy for detailed return information.

Do you offer wholesale discounts?

Yes, we offer discounts to wholesale customers. Contact us via our bulk page for more information.

Do your fixtures meet safety standards?

Yes, our lamps comply with international safety standards such as UL (USA). Our products undergo strict safety testing before production.

How can I contact Epazo Toi's customer support team?

You can contact our customer support team at any time via email (contact@epazotoi.com) or live chat. We're here to help.

Do you provide custom fixtures?

Yes, we offer custom fixture services. If you need, please contact us by email (contact@epazotoi.com)

How can I subscribe for the latest updates and promotions from Epazo Toi?

You can subscribe to our newsletter at the bottom of our website to receive the latest product updates and promotions.

HAVE ANOTHER QUESTION?

PLEASE SEND AN EMAIL TO contact@epazotoi.com